Made2Measure

Incentive: The Missing Ingredient in Performance Measurement and Management (PMM) in Courts Woody Allen is said to have once quipped: “I was in a warm bed and, all of a sudden, I found myself in the middle of your strategic plan.” What will it take for courts and other justice institutions to get out of their warm beds and embrace performance measurement and management (PMM)? What are the incentives? Business Incentives Do Not (Yet) Exist for Courts For private sector organizations, PMM is an imperative, an essential business evaluation tool that is a matter of survival. In the long-term, if profits are insufficient to cover expenses they surely soon will be out of business. In the short-term, if cash-flow does not cover employee salaries, they will close their doors sooner. Other than net profit and cash-flow, critical measures for businesses include return on investment, market share, customer satisfaction and loyalty, and employee engagement. For businesses moving the ne...