Showing posts from November, 2009

Henry Mintzberg Misses the Mark on Performance Measurement Data

We’ve all been in situations where we get agitated because someone we admire, and with whom we generally agree, goes too far in pushing his or her agenda. This situation occurred to me as I read Henry Mintzberg’s new book, Managing (Berrett-Koehler, 2009), which updates his thinking in his first book, The Nature of Management(Harper & Row; reprinted by Prentice-Hall, 1973) based on his doctoral dissertation more than 35 years ago.

Mintzberg all but dismisses the value of using performance outcome data in favor of an “information diet” of gossip, hearsay, and speculation.” Such “informal information” he writes, “can be much richer, even if less reliable.”

I could not believe what I was reading. It goes counter to what I’ve been advocating to court managers for years, i.e., effective performance measurement and management can transform your court; it shows you where you are and gets you to where you want to be. Performance monitoring, analysis and management are no longer an option fo…