Showing posts from May, 2008

Q & A: How Many Measures Should Be Used?

Q: How many performance measures should my court be considering? My colleagues have reviewed the ten performance measures of the CourTools developed by the National Center for State Courts, as well as other measures – like treatment court recidivism -- that courts are considering. They all seem compelling but we are concerned that the whole enterprise will just be too much for us. What advice do you have?

A: It is better to do more with less than less with more. First and foremost, how many performance measures your court should develop depends on what matters to you, what you consider important – the court’s key success factors. If these include, for example, access and fairness, citizen satisfaction, expedition and timeliness, community welfare, and employee engagement, you’re likely to need more measures than if you’re only interested in efficient case processing.

Second, there’s no sense in developing measures that will not be used. Generally speaking, it is much better to do more w…