Out with the Old and in with the New Model of Court Management: The Engaging Manager and Leader
This is the first of a series of posts on employee engagement defined in the Global Measures of Court Performance as the percent of employees of a court who, as measured by a court-wide survey, are passionate about their job, committed to the mission of the court and, as a result, put discretionary effort into their work. In Gallup’s 2019 pioneering book , It’s the Manager, authors Jim Clifton, Chairman and CEO of Gallup, and Jim Harter, Chief Scientist, lament that while both the science of management and how people today work, live, and want to experience their lives has advanced, the practice of management has been stuck in time for more than 30 years. Based on a decade of study of tens of millions of interviews of employees and managers across 160 countries, their study revealed “the most profound, distinct, and clarifying finding” in Gallup’s 80-year history of studying the workplace: Managers who develop engaged employees did not merely influence the results of their